Terms & Conditions

Welcome to NKEMSTORE. By accessing or using our platform at nkemstore.com, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By creating an account, placing an order, or browsing our marketplace, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using NKEMSTORE on behalf of a business, you represent that you have authority to bind that business to these terms.

2. Our Platform

NKEMSTORE is a multi-vendor e-commerce marketplace that connects buyers with local and verified vendors across Nigeria. We facilitate transactions but are not the seller of record for third-party vendor products. Each vendor is responsible for their own listings, product descriptions, pricing, and fulfilment.

3. Account Registration

You must provide accurate, complete, and up-to-date information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@nkemstore.com if you suspect unauthorised access.

4. Orders & Payments

• Orders are confirmed only after successful payment via our supported gateways (Paystack, Bank Transfer, USSD).
• Prices displayed are in Nigerian Naira (₦) and inclusive of applicable taxes unless stated otherwise.
• NKEMSTORE reserves the right to cancel orders suspected of fraud or placed in error.
• Payment processing is handled by Paystack and is subject to their terms.

5. Delivery

Delivery timelines are estimates provided by vendors and NKEMSTORE Delivery agents. NKEMSTORE is not liable for delays caused by incorrect delivery addresses, unavailability of the recipient, or events beyond our reasonable control (force majeure). Delivery fees are shown at checkout and are non-refundable once a delivery is dispatched.

6. Returns & Refunds

Return eligibility depends on the individual vendor's return policy. As a general guideline:

• Items must be returned within 24 hours of delivery in original, unused condition.
• Perishable goods, digital products, and custom orders are non-returnable.
• Approved refunds are processed within 5–10 business days to the original payment method.

To initiate a return, contact us via the Help Center or support@nkemstore.com.

7. Vendor Responsibilities

Vendors on NKEMSTORE agree to provide accurate product information, honour confirmed orders, and comply with all applicable Nigerian laws including consumer protection regulations. NKEMSTORE may suspend or terminate vendor accounts for violations.

8. Job Vacancies Posted by Vendors

Vendors may post job vacancies on their store page and receive applications through NKEMSTORE. NKEMSTORE provides this purely as a listing and application-routing tool. We are not the employer, and we are not a party to any employment or contract relationship that results from a vendor's hiring process. Vendors are solely responsible for the accuracy of their vacancy listings, for how they use applicant and guarantor information submitted to them, and for complying with Nigerian labour law in their hiring decisions. If you apply for a position through NKEMSTORE, your application details are sent directly to the vendor who posted it NKEMSTORE retains a copy for the vendor's records but does not itself make hiring decisions.

9. Related Documents

These Terms cover customers and vendors on the marketplace generally. If you're a delivery agent or field agent, your relationship with NKEMSTORE is governed separately by the Agent Service Agreement. Privacy practices for each role are covered in their own notice see Customer, Vendor, Delivery Agent, and Field Agent Privacy Notices.

10. Prohibited Activities

You may not use NKEMSTORE to:

• List counterfeit, stolen, or prohibited goods.
• Engage in fraudulent transactions or chargebacks.
• Harvest user data or reverse-engineer our platform.
• Harass other users, vendors, or delivery agents.

11. Intellectual Property

All content on NKEMSTORE including logos, designs, text, and software is the property of NKEMSTORE or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law, NKEMSTORE shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including loss of data, revenue, or goodwill. Our total liability shall not exceed the amount paid by you for the relevant transaction.

13. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of Nigerian courts.

14. Changes to Terms

We may update these terms from time to time. Continued use of NKEMSTORE after changes are posted constitutes your acceptance of the new terms. We will notify registered users of material changes via email.

15. Contact Us

For questions about these Terms, contact us at:
Email: support@nkemstore.com
Address: NKEMSTORE, Nigeria