Delivery Agent Privacy Notice

Riding for NKEMSTORE means we track more of your real-time location than a typical customer account for an obvious reason: customers and vendors need to know where their delivery actually is. This notice tells you exactly what that involves.

1. What We Collect

• Identity and contact: name, phone, email verified through a one-time code sent to your email before your account is activated.
• Live location: while you have an active delivery assigned to you, your GPS position is captured and broadcast in real time so the customer and vendor can see your route on a map. This tracking is tied to the active delivery, it is not a general, always-on tracker of your movements outside of assigned jobs.
• Delivery history: every delivery you've completed, cancelled, or had disputed, including timestamps and route.
• Earnings data: per-delivery earnings, and their progression through pending, cleared, and paid states.
• Ratings and reviews left by customers about a specific delivery.

2. Why We Collect It

Live location exists for exactly one reason: so a customer waiting on an order and a vendor who just handed it off both know where it is. Earnings and delivery-history data exists so we can pay you accurately and resolve disputes fairly if a delivery goes wrong. None of this is used to build a profile of you outside your work on the platform.

3. When Location Tracking Is and Isn't Active

Location sharing is tied to your active delivery status once a delivery is marked complete and you have no other job assigned, live broadcasting stops. We don't maintain a permanent GPS trail of agents between deliveries. If you're concerned about background location permissions on your device, you're free to grant location access only "while using the app," consistent with how most delivery platforms operate.

4. Who Sees Your Location and Data

The customer and vendor tied to a specific active delivery see your live position and your name for that delivery only not your phone number unless you choose to call them through the app, and not your full delivery history. NKEMSTORE's operations team can see your full history and earnings for dispute resolution and payout processing.

5. Earnings and Payout Records

We retain your earnings history indefinitely for tax and dispute purposes, even after you stop actively delivering. If your account becomes inactive, you can still request an export of your own earnings records at any time.

6. Your Rights

You can request a copy of your data, correct inaccurate details, or ask us to close your account. Deleting your account doesn't erase completed-delivery financial records we're required to keep for tax purposes, but it does stop any further location tracking and removes your public-facing profile immediately. Reach us at contact@nkemstore.com, or the NDPC directly at ndpc.gov.ng if you're not satisfied with our response.

7. Related Document

This notice covers your data privacy specifically. The terms of your relationship with NKEMSTORE as an independent agent commission structure, conduct expectations, equipment requirements are set out separately in the Agent Service Agreement.

8. Contact

Data Controller: NKEMSTORE
Email: contact@nkemstore.com