Acceptable Use Policy

This policy sets out what you may and may not do on NKEMSTORE (nkemstore.com). It applies to everyone who uses the platform: customers, vendors, vendor staff, delivery agents and field agents. It forms part of our Terms & Conditions.

1. General Rules

You must not use NKEMSTORE to:

• Break any Nigerian law or regulation, or help anyone else to.
• Commit or attempt fraud, including fake orders, chargeback abuse, false refund claims, or using stolen payment details.
• Create multiple accounts to abuse coupons, referral rewards, or promotions.
• Impersonate another person, business, vendor, delivery agent or NKEMSTORE staff.
• Harass, threaten, abuse or discriminate against customers, vendors, agents or our staff.
• Post fake, paid-for or retaliatory reviews and ratings.
• Scrape, harvest or copy user data, product data or pricing, or reverse-engineer the platform.
• Upload viruses, malicious code, or attempt to gain unauthorised access to accounts, servers or the admin area.
• Interfere with the normal working of the platform, including automated or excessive requests, or misuse of the AI shopping assistant to extract data or bypass platform rules.

2. Prohibited Items

Vendors must not list, advertise or sell:

• Counterfeit, stolen, or illegally obtained goods.
• Illegal drugs, controlled substances, and unregistered or fake medicines or food products (including items without valid NAFDAC registration where required).
• Weapons, ammunition, explosives, or anything designed to cause harm.
• Adult or sexually explicit material.
• Items that promote hatred, violence or illegal discrimination.
• Items that infringe someone else’s intellectual property.
• Any good or service that Nigerian law prohibits or restricts, unless you hold the licence required to sell it.

3. Rules for Vendors

• Listings must be accurate: real photos, correct prices, honest descriptions, and correct stock status.
• Do not take customers off the platform to complete a sale in order to avoid commission or platform fees.
• Use customer data only to fulfil the order, as set out in the Vendor Privacy Notice.
• Do not manipulate prices, ratings, or stock to mislead customers.

4. Rules for Delivery Agents and Field Agents

• Deliver only to the customer (or a person they have authorised) and confirm delivery only with the genuine delivery OTP given to you by the customer. Never confirm a delivery you have not made.
• Do not open sealed packages, ask for extra money, or share customer details.
• Field agents must only submit real businesses that have agreed to join. Fabricated vendor records are treated as fraud.

5. Rules for Customers

• Give accurate delivery details and be reachable to receive your order.
• Do not share your delivery OTP with anyone until you have received your order.
• Do not make false claims about missing, damaged or wrong items.

6. Reporting a Violation

If you see something that breaks this policy, tell us at support@nkemstore.com with as much detail as you can (order number, store name, screenshots).

7. What Happens If You Break These Rules

Depending on how serious it is, we may remove content or listings, cancel orders, withhold or reverse coupons and referral rewards, suspend or permanently close an account, withhold payouts or commission that are linked to the violation, and report the matter to the police or other authorities. We may act without notice where needed to protect customers or the platform.

8. Changes

We may update this policy from time to time. Continued use of NKEMSTORE after an update means you accept the updated policy.

9. Contact

Email: support@nkemstore.com